Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have an issue with the ammunition in terms of its intended functionality and would like a refund, please take photos of the cartridge(s) in question and contact us immediately. We will pay the shipping for you to return the ammunition, and issue you a refund.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase, or provide an order number for us to reference our documents.

Please do not send your purchase back to the manufacturer unless specified or requested.

There are certain situations where only partial refunds are granted:

Non-Functioning Primers
Damaged items due to delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@milsurpmunitions.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@milsurpmunitions.com.

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